Jun 29, 2010
SY Wong

Apple iPhone 4 Potentially Suffers Proximity Sensor Problem

For any new products being released to commercial market, it is common to see some minor bugs which happened similarly to the newly launched iPhone 4. Other than the recently mentioned poor reception and yellowish spots issues, seems that some early users have discovered another issue related to its proximity sensor.



Proximity sensor’s functionality is simple but yet is quite useful for those that always accidentally touch its sensitive screen whenever the phone is brought closer when communication is going on. However, several online users have initiated discussion in Apple Support Discussion forum citing that some of their iPhone 4’s proximity sensors are not working correctly. Even though the iPhone 4 screen will go blank when the sensor is activated, but in actual fact users can still toggle some of its functions unintentionally, unlike those that being prohibited in its predecessor 3G and 3GS. For iPhone 3G and 3GS models, the proximity sensor is a piece of flex circuitry that resided near to the speaker portion and it can easily get changed whenever it is malfunction.

Apple Inc has not acknowledged with official feedback yet but potential quick workaround that worth to try out include a full restore (do remember to do a backup first) and see if it helps to eliminate the issue. This is at least better than waiting for a new replacement that may take time due to overwhelming response and limited supply.

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2 Comments

  • [...] 4 is not only plagued with multiple bugs such as proximity sensor, poor reception and yellowish spots but the long anticipated white version will have to be delayed [...]

  • I think everybody should have a look at this post that was deleted from the Apple support forums by Apple. It seems that they have no interest in fixing this issue or even making a statement on it unless they are forced to by a lawsuit or something to that effect. I am VERY disappointed in Apple. I have been a fan for over 15 years. It seems as if they have forgotten who they are and just becoming a big bully now. (see below)

    iphone4_925 posted "Re: Issue with Proximity Sensor during calls" in "Issue with Proximity Sensor during calls" on Jul 5, 2010 6:16:29 PM.

    ————————————————————–

    > ramellam wrote:

    > I took my phone to the Apple store for repair/exchange this evening. The Genius first said that he had not heard of the issue (yeah, right! total lie). I told him there are nearly 70 pages on the Apple Support forum for this exact issue. He immediately dismissed my comment and said, "We typically don't lend too much credence to support forum posts…" Ok….

    >

    > Anyhow, the Genius made a call on my phone and, of course, he did not encounter any of the proximity issues I'm having. He gave the phone back to me and said, "There doesn't appear to be any issues with your phone. You'll just have to get used to the new Proximity Sensor location on the iPhone 4…" I was like, "Ummm… Huh?" He refused to exchange the phone.

    >

    > Luckily, I bought my phone from Best Buy on launch day. I immediately went back to Best Buy and the Mobile Phone sales guy said they've already had 9 of their 30 launch day iPhones returned due to antenna and proximity sensor issues. He put me on a list to exchange the phone. Luckily, I have 45 days to exchange the phone, since I'm a Best Buy silver rewards card holder…

    >

    > Anyhow, I'm kinda bummed the Genius refused to help me :-( . He was rather arrogant, too, which really made me mad. Oh well… Back to Best Buy it goes…

    Wow just cause of this attitude of apple employees They are being SUED by lawyers well apple you should take this time and save yourself from another class action law suit for proximity sensors

    PS ~ Apple mods now don't be wasting your time deleting this post since I have a right to say stuff when you guys sell us your defective product and I think if apple doesn't address this issue then we all should return the Iphone 4 at lease those who are having this proximity issues.

    And also apple instead of deleting peoples post how about investigating why Iphone 4 proximity sensor is going haywire and maybe you will save yourself from another law suit and also people who are having problem with there iphone 4 with the proximity sensor do report it to KCR LEGAL LAW FIRM

    http://kcrlegal.com/iphone-4-class-action-lawsuit

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