Workaround to Fix Windows 7 Unable To Create or Save New Files in the Folder Error When Unloading Box
Some Windows 7 customers who bought Windows 7 license from Digital River or Microsoft Store and other online store may have to download Windows 7 installation files via electronic software distribution (ESD), which is not in ISO image format.
The 3 Windows 7 installation files are an executable with the name in the format of Win7-XX-Retail-en-us-x??.exe (e.g. Win7-P-Retail-en-us-x86.exe or Win7-P-Retail-en-us-x64.exe or Win7-HP-Retail-en-us-x86.exe or Win7-HP-Retail-en-us-x64.exe), setup1.box and setup2.box.
However, when trying to install Windows 7, some users experience error when the program is unpacking and extracting the installation files from the boxes, and not even comes to the installation wizard which allows users to choose clean custom install or upgrade. The error is that during “Unloading the Box” message, once the status bar reaches the end, the following error occurs:
We are unable to create or save new files in the folder in which this application was downloaded. Please check the folder properties to make sure that you have security permission on the folder to write files and that the folder is not read-only.
Apparently, the Windows 7 installation files that been uploaded to msft-dnl.digitalrivercontent.net for everybody to download is corrupt. For 32-bit operating system users who attempts to upgrade to 64-bit (x64) Windows 7, the following error message displayed when user tries to run the setup.exe directly in the “expandedSetup” folder:
The version of this file is not compatible with the version of Windows you’re running. Check you computer’s system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
Note: Some users who can be downloading either the 32-bit (x86) or 64-bit (x64) Windows 7 ESD installation files, the problem may be even worse, as some users reported that the executable cannot even unload the box, and no “expandedSetup” folder been created. Users facing these problem (no unpacking or unloading of any kind happens) should re-download the installation files of Windows 7 as the setup1.box and/or setup2.box may be incomplete, or terminated while download as the file size is bigger than 2GB.
Users who manage to extract the “expandedSetup” has a workaround fix to run the Windows 7 installation properly, at least until Microsoft fixes the corrupted “boxes” issue. Instead, it’s recommended to re-download all the three installation files again to ensure that the downloads is complete, full and not corrupt.
Meanwhile, in order to fix the Windows 7 installation issue, users can make a bootable Windows 7 ISO image with the “expandedSetup” folder. The installation of Windows 7, either upgrade or custom, can be started by mounting the ISO image in a virtual CD/DVD-ROM drive, or burn to DVD to boot up the computer from.
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November 2nd, 2009 02:06
now we have to jst simply use this method only
“http://www.mydigitallife.info/2009/10/23/how-to-create-and-make-bootable-windows-7-iso-from-exe-plus-setup1-box-and-setup2-box-files/”
we dont have to worry abt the error anymore.
November 2nd, 2009 02:02
Plz check this site.
“Windows 7 unpacking box files error SOLVED!!
——————————————————————————–
The message everyone keeps getting with the downloaded Windows 7 64-Bit files RE: “We are unable to create or save new files in the folder in which this application was downloaded…” is for this reason and this reason only, it’s because people are downloading the 64-Bit version of the setup files on a 32-Bit OS such as Windows XP 32-Bit or Windows Vista 32-Bit, now at the very END of the extraction of the setup files from the box files it attempts to run the 64-Bit Setup EXE for Windows 7 on a 32-Bit version of Windows which simply will not work!
And I found this out by trying to extract the box files on Windows XP Professional 32-Bit and getting the same error as everyone else “We are unable to create or save new files in the folder in which this application was downloaded…” at the very end of the extraction because 32-Bit Windows can’t run a 64-Bit exe file (the Windows 7 64-Bit Setup File) so I checked how many files had been extracted and how many folders had been created which was 874 files and 199 folders, now once I’d managed to get Windows 7 installed (after creating an ISO from the extracted files and burning it to disc) I then just to see if my theory was right unpacked/unboxed all of the files again, this time on the 64-bit version of Windows 7 Professional and it extracted the exact amount of files and folders as it did on Windows XP 32-Bit which was 874 Files and 199 folders WITH NO ERROR! The only reason an error occurs for everyone else is because the 64-Bit exe try’s to run once ALL the files are extracted but it can’t on 32-Bit versions of Windows which is why the error comes up, there are no files missing or corrupt despite the error, the error only comes up simply because a 32-Bit version of Windows cannot run a 64-Bit exe.
SOLVED!
To sum it up and worded slightly better by someone else from another forum please read the below!
This error occurs when you are in the unloading phase of the 64-bit Windows 7 download process and are running a 32-bit version of Windows such as Windows XP or Windows Vista 32-bit. This is by design as you cannot launch setup for the 64-bit version of Windows 7 while running a 32-bit operating system.”
November 2nd, 2009 01:47
I have downloaded 64 bit version from digital river links. The problem is the error occurs during “Unloading the Box” the status bar reaches the end, the above mentioned error occurs. I have the expanded setup folder of it but the setup.exe file in not running. so what shall I do now, bcoz my internet connection sucks a little bit. I can only download the 160 MB file and the setup file, so can u guys tell me that if I dont download the 2.66 GB file will those again downloaded files work ?
October 23rd, 2009 05:52
Maybe use a grammar checker?