Workaround for HTC Hero Sync Problem in Windows 7
HTC latest masterpieces, HTC Hero, packs with the most coveted features in the modern mobile world, including powered by Google’s famous Android operating system. However, many user who are running Windows 7 (either 64-bit or the 32-bit version) are having some trouble sync-ing their Hero to their computer, as the driver is not installed properly in Windows 7. This seems to be a common problem. Luckily there is workaround and alternative sync method, by following guide below.
In order to get HTC Hero synchronizes with Windows 7 computer:
- Download latest specialized sync tool from HTC, namely HTC Sync 2.04 from HTC: HTCsync.zip
- Install the downloaded program on the computer. At this moment, your computer still unable to recognize the HTC Hero.
- Manually update the HTC drivers from Windows 7, using the Windows Vista drivers by installing HTC Sync software on a machine running Windows Vista and then copying the drivers (namely androidusb.cat, androidusb.inf, androidusb.sys, htcrndis.cat, htcrndis.inf and WdfCoInstaller01007.dll in HTC Drivers folder) over to the Windows 7 machine.
Alternatively, download pre-downloaded HTC Hero drivers packaged in ZIP format:
HTC Hero driver for 32-bit Windows 7: HTC_Driver_32.zip
HTC Hero driver for 64-bit Windows 7: HTC_Driver_64.zip - Extract the driver into a folder. For example, %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64 (for the Windows 7 64-bit) or %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x86 (for the Windows 7 32-bit) accordingly.
- Go to Devices
4) Update the driver (accessible from Properties -> Hardware tab) for incorrectly installed Android Phone from the Devices and Printers menu in Windows’ Start Menu, by selecting the copied driver location. If no ADB driver been installed yet, just install the driver directly by right click on the .INF file and select Install.
- The HTC Hero phone should now displayed as “My HTC”, and will be able to sync with Windows 7.
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Entries (RSS)
November 23rd, 2009 07:43
[...] Workaround for HTC Hero Sync Problem in Windows 7 My Digital Life [...]
November 14th, 2009 12:26
64 bit drivers are not found in that link, not to mention that domain’s page is all blank and screwed up
November 9th, 2009 03:58
Here is how I did it in Windows 7 64Bit with HTC sync 2.0.4.
0. Do NOT connect with USB cable your HTC hero or HTC Android phone just yet.
1. First download the HTC Sync 2.0.4 and the Vista 64 bit drivers as described above to your desktop.
2. Install the HTC Sync 2.0.4 and follow the instructions on the screen until it says HTC Sync installed successfully.
3. On your phone click menu button -> click Settings -> click Applications -> click Development -> select ‘USB debugging’. And exit out to home screen.
4. Connect your phone with USB cable to your PC.
5. Cut and Paste the ‘HTC Driver’ folder from your desktop to c Drive in C:\Program Files (x86)\HTC\ folder.
6. On Windows 7 click Start, open Control Panel, open Devices and Printer, click on Device Manager link. This will open a new window titled Device Manager.
7. Locate ‘ADB’ device, right click properties to update the driver and point it to the folder location as described in step
5. Then Restart your PC, unhook the phone and reconnect the phone after the Windows 7 has restarted. THATS IT.
November 8th, 2009 20:18
For my Windows 7 64 bit the complete steps where:
1) Install HTC Sync_2.0.4 under Vista SP2 Compatibility mode. (Rightclick -> Properties -> Compatibility tab)
2) Download and unpack the 64-bit drivers as listed above.
3) On the Hero device browse to Settings –> Applications –> Development and tick the option to enable USB Debugging. Now connect the Hero to your PC via the supplied USB cable. It will now install, but miss the ADB driver.
4) Go to the Device Manager (eg through: Start menu -> Rightclick Computer -> Properties -> choose Device Manager). The missing driver will be listed with an exclamation mark.
5) Update the drivers by pointing to the folder you extracted the drivers previously.
Once the drivers are installed, HTC Sync will recognise your Hero.
November 8th, 2009 07:33
[...] [...]
October 30th, 2009 06:12
Thank you. Works fine
October 28th, 2009 23:44
The file driver is no longer available, I have not managed to find another link. Is it possible to update your links please?
Best regards
October 22nd, 2009 20:33
I am having the same problem in that windows 7 will not let me change it from a Microsoft 2006 driver to the one provided in this solution. It says the current driver is the best driver.
October 22nd, 2009 08:53
I got the My HTC to work and sync to work. But i cant not get Win7 to see it as a storage device so i can transfer over files… please help
October 8th, 2009 10:44
You will not be able to update the drivers because you are selecting the wrong device to update.
From the device manager the device you need to update is under
ADB Interface > ????
It is not the device under
Disk Drives > HTC Android Phone USB Device
It took me a few minutes to work this out aswel but update the drivers of the device under ADB Interface, and all is well.
September 21st, 2009 22:48
[...] I run Windows 7, I had to follow the following workaround to properly install HTC Sync and connect my phone to the computer, but this was nothing but a minor [...]
September 19th, 2009 20:03
I couldn’t get this to work at first, because i missed the “USB Debug mode” on my Phone.
After i enabled USB Debug mode, downloaded the HTC x64 drivers, installed HTC Sync with Vista SP2 Combatibility as Administrator, and got windows to point at the correct drivers (The HTC x64 drivers) it worked like a charm ::)
September 17th, 2009 08:04
altertiv way to get htc sync to work on windows 7 is to rightclick the installer->properties->compatibility->set compatibility mode = vista sp2.
then install normaly and it should work. if not set the compatibility of the htc sync program to
September 16th, 2009 04:24
[...] next problem was that Windows 7 is not yet officially supported by HTC Sync and I had to use a workaround to get this [...]
September 14th, 2009 18:38
In order to get this to work; I had to do the following:
Right-click -> Properties on the installer.
In compatibility, set to Vista and admin privileges.
Run the installer.
Then the above steps should work (as the ADB driver will appear in your driver section).
Hope it helps someone.
September 6th, 2009 23:08
You do NOT need to download the drivers, just do
“On the Hero device browse to Settings –> Applications –> Development and tick the option to enable USB Debugging. Now connect the Hero to your PC via the supplied USB cable”
then bring down the notifications tool bar, select usb then click mount. You will be able to access your files now.
September 4th, 2009 09:16
I am Just waiting for the Hero to show up on Sprint – Pre is nice, I think the Touch Pro 2 will be too much, the Tour’s reviews are not promising, but HTC and Android? Gotta be a sure bet. I’ll be checking out this site to see how it settles out. Yeah, I know – GSM to CDMA, yada yada yada, but I’m looking for users real-world observations on the device as a whole. Still chillin’ with my trusty Q9c!
September 4th, 2009 03:30
Crossposting this as this did the trick for me.
I succeeded ( windows 7 x64 ) the snag was I\’d missed a step earlier in the standard instructions!
On the Hero device browse to Settings –> Applications –> Development and tick the option to enable USB Debugging. Now connect the Hero to your PC via the supplied USB cable
Once I did that it worked.
September 3rd, 2009 07:52
Yey, finally got it to work. Here’s how: (never did get the drivers to update)
1. On the device, I set up USB Debug mode (go to Settings – Applications – Development and tick the option to enable USB debugging.
2. Then, on the device, I opened up the PC Sync page (from Settings – Data Sync)
3. Then, connected the USB cable to the PC and it started the sync wizard.
September 3rd, 2009 07:30
update – managed to get the Update button to become active (feeling daft there – just needed to click Change Settings). But same problem as James – Windows refusing to change it. Tried forcing and had an error that the .inf file was not compatible. Retarting phone and PC made no difference. Stuck
September 3rd, 2009 07:10
Didn’t work for me either. Windows 7 won’t let me install the .inf file and no option to update the drivers. Driver info shows it pointing to Windows own drivers, not the HTC ones. All options are grayed out.
August 25th, 2009 23:45
This solution hasn’t worked for me – Windows 7 says it’s happy with the old driver.
August 24th, 2009 20:01
[...] new HTC Hero and the all new Windows 7 then you might be having problems gettign the two to talk. A work-around has now been published which should help if you have [...]