Fix MSI Installer or Windows Update Causing Explorer Stopped Working and Restart in Windows 7
When installing or uninstaller an application with Windows Installer (.MSI executable or .EXE that calls msiexec.exe), or when launching Windows Update or Microsoft Update in Windows 7 (occurring at least in Windows 7 Beta), the installer and WU may crashes, halts, stops working, returns error, and causes Windows Installer or Windows Explorer to stop working with a “Windows Explorer has stopped working” or “Windows Installer has stopped working” dialog box. Installation or attempt to go to Windows Update fails.
The dialog continues to say “Windows is checking for a solution to the problem…” or “Windows is collecting more information about the problem. This might take several minutes…”, and then the system asks user whether “Do you want to send more information about the problem?” to Microsoft. Click on “Send Information” button does not return any viable solution, even setting compatibility modes to Windows XP and Windows Vista does not resolve the issue.
In Event Viewer, an Error level log is been recorded, and has the details similar to below:
Faulting application name: Explorer.EXE, version: 6.1.7000.0, time stamp: 0×49431f06
Faulting module name: ntdll.dll, version: 6.1.7000.0, time stamp: 0×49433e67
Exception code: 0xc0000005 or 0xc015000f
Fault offset: 0×0007f6d6
Faulting process id: 0×56c
Faulting application start time: 0×01c97968a23fc032
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f314a30c-e55b-11dd-83d9-001e375c9a5c
The cause of the Windows Explorer crash and MSI failure is possible related to SQM Client, which is part of the Customer Experience Improvement Program (CEIP). Under the default setting, where MachineThrottling is enabled in the registry, any calls to WinSqmStartSession in ntdll.dll file will cause Explorer to crash, or Windows Installer installation to fail.
Thus, while waiting for hotfix or update from Microsoft, in order to fix the issue, just remove and delete the MachineThrottling registry entry from system registry. The MachineThrottling registry entry is located inside the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions
Alternatively, just download the Win7-Explorer-Fix.zip, unpack and run the Win7-Explorer-Fix.cmd as administrator to automatically delete the registry key away.
If the registry fix above doesn’t resolve the issue, try to disable the Windows Customer Experience Improvement Program for good. To disable CEIP, start Local Group Policy Editor (gpedit.msc), and then go to Computer Configuration -> Administrative Templates -> System -> Internet Communication Management -> Internet Communication settings. In the right details pane, double click on Turn off Windows Customer Experience Improvement Program, and then select Enabled radio button.
Disabling Windows Customer Experience Improvement Program does not cause any feature loss, as it’s used to send anonymous usage data to Microsoft in order to be used to improve Windows only.
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January 21st, 2010 05:58
I ran this and now when i try and install the windows installer it says I don’t have enough space. This is a new computer and i have over 630 g of harddrive free???
November 12th, 2009 03:15
thank you!!!!!!! That worked for me toooooooo
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)))))))))
November 11th, 2009 15:23
This method cant fix the problem, can u help me?
November 2nd, 2009 04:54
Thanks!
Problem showed up with 7 64 RC immediately after updating FireFox to 3.5.4 … Right-click of any msi file, or a folder containing an msi file crashed win explorer as you posted.
September 7th, 2009 05:19
Only this site resolves my issue!! IT WORKS. Thank you for that info.
June 9th, 2009 20:06
Isn’t the purpose of a beta to get the issues fixed??? If MS has no feedback, they’llthink everything is fine, and it isn’t!! Does not shutdown cleanly, programs don’t install, updater fails, etc. Look at ALL the problems are having in the different user forums. It is Vista Debacle part 2!!
April 19th, 2009 17:42
This fix is not work! It Seems have error please give me a fix on it!
January 29th, 2009 03:01
Wow, also thanks from germany!!! ^^
I had problems with installing COD 5 ,
now everything works fantastic. !!
January 27th, 2009 05:46
It seems like I get all my Windows 7 fixes from this website lol. I also got that one that fixes the sidebar when UAC is off and that worked. Ty guys so much for these fixes till Microsoft gets their arses in gear lol.
January 25th, 2009 04:55
[...] My Digital Life, [...]
January 22nd, 2009 10:34
Thank you SOOOO much!
VMWare is now working just fine.
January 20th, 2009 21:40
thanks, but if it’s not bother can you used other filehosting site aside from depositfiles like megaupload or mediafire perhaps…. thanks in advance!
January 20th, 2009 03:23
thankyou thankyou thankyou!
January 20th, 2009 02:53
Awesome! I just started running into this problem yesterday. Thanks for the tip!
January 20th, 2009 02:31
Thank you! That worked for me!