Comments on: HP Pavilion dv9000/dv9100/dv9200/dv9400 Notebook Left Display Hinge Damage Free Repair Service

By: vti07

vti07 — Mon, 09 Nov 2009 09:09:31 +0000

My laptop had a suspected broken left hinge issue so I ordered a set of new hinges. On opening the case, I found that the hinges were fine but it was the plastic screw mounts (for the hinges) in the lid that had all snapped! So I ordered a new lid as well. Even though the parts were not that cheap, this is a nice laptop and it would be a shame to throw it away.

Couple of observations:
1) new left hinge has been slightly redesigned so it appears to be stronger.
2)the new lid has some reinforcement near the mounting posts.

I dont recommended you fix the laptop yourself unless you know what you are doing. Best to get HP or computer shop to replace the parts for you.

By: Peter

Peter — Wed, 07 Oct 2009 00:19:16 +0000

This happened to my laptop during this recall period (but i wasn’t aware of it at the time). I am very upset now.

By: Kelly

Kelly — Fri, 02 Oct 2009 16:37:33 +0000

I have an HP Pavillion notebook and I am having the same problems… customer service said that the recall is over now and that my particular model wasn’t included in the recall which I find ridiculous because it is obvious that their notebooks are all having problems with hinges cracking! I am just going to use this computer until the screen falls off then I’m getting a computer from another company, I will NEVER purchase another HP product!!!

By: Val Proitte

Val Proitte — Tue, 08 Sep 2009 17:03:45 +0000

I had been buying HP for all scanners, printers,since DOS & Windows 3. This JUNK dv9035 ordered with XP and delivered with VISTA caused me to scrap 2 new photosmart printers (HP said go buy new printers) I’ve replaced my obsolete equipment with 3 new HP printers/scanners/lasers. Now my laptop hings is coming apart. This is a sign of what to expet from HP… They will never get another dollar from me or my company. HP service and quality is lacking.

By: SuperC

SuperC — Sun, 06 Sep 2009 18:03:08 +0000

Ditto!!! Will not purchase from a company anymore that does not stand by their products….

By: Mo

Mo — Mon, 10 Aug 2009 02:58:20 +0000

My laptop today started exhibiting this exact defect and nothing else. I called HP and they said even though they acknowledge the defect is due to poor manufacturing but they had only allowed a limited time for such free repairs(expired in May 2009) even though the defect may occur at any time!! This should make Dell happy because I told them that is not how to stand behind your products and their defects. Next laptop will be Dell!!