HP Pavilion dv9000/dv9100/dv9200/dv9400 Notebook Left Display Hinge Damage Free Repair Service
Some HP Pavilion dv9000, dv9100, dv9200 and dv9400 series notebook PCs have been identified with a hardware issue where the left display hinge may be broken. Symptoms include popping or cracking sounds from the bottom left corner of the display, or felt loose or wobble in the lower left corner when opening or closing the display panel, and the plastics surrounding the left display hinge may show cracks or breaks.
HP is offering a limited service enhancement program for these specific notebook PCs sold in the United States and Canada, beginning from November 21, 2008 and through May 31, 2009. Users with computer that experiences one or more of the symptoms of the broken left display hinge, and the computers meet the product criteria below is eligible for a free repair.
To eligible for free repair, the HP Notebook PC must be of one of the following series: dv90xx, dv92xx, dv91xx and dv94xx. Beside, the serial number must have a date code of 716 or numerically lower, where the serial number date code is the fourth through sixth digit of the notebook PC serial number. All information above can be found on the laptop’s service tag.
Eligible HP notebook owner can contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week to arrange for free repair. Owner is entitle to free shipping and post-service warranty that covers the left hinge repair for 90 days after HP returns the notebook PC to owner.
More information on HP.com.
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Entries (RSS)
November 9th, 2009 17:09
My laptop had a suspected broken left hinge issue so I ordered a set of new hinges. On opening the case, I found that the hinges were fine but it was the plastic screw mounts (for the hinges) in the lid that had all snapped! So I ordered a new lid as well. Even though the parts were not that cheap, this is a nice laptop and it would be a shame to throw it away.
Couple of observations:
1) new left hinge has been slightly redesigned so it appears to be stronger.
2)the new lid has some reinforcement near the mounting posts.
I dont recommended you fix the laptop yourself unless you know what you are doing. Best to get HP or computer shop to replace the parts for you.
October 7th, 2009 08:19
This happened to my laptop during this recall period (but i wasn’t aware of it at the time). I am very upset now.
October 3rd, 2009 00:37
I have an HP Pavillion notebook and I am having the same problems… customer service said that the recall is over now and that my particular model wasn’t included in the recall which I find ridiculous because it is obvious that their notebooks are all having problems with hinges cracking! I am just going to use this computer until the screen falls off then I’m getting a computer from another company, I will NEVER purchase another HP product!!!
September 9th, 2009 01:03
I had been buying HP for all scanners, printers,since DOS & Windows 3. This JUNK dv9035 ordered with XP and delivered with VISTA caused me to scrap 2 new photosmart printers (HP said go buy new printers) I’ve replaced my obsolete equipment with 3 new HP printers/scanners/lasers. Now my laptop hings is coming apart. This is a sign of what to expet from HP… They will never get another dollar from me or my company. HP service and quality is lacking.
September 7th, 2009 02:03
Ditto!!! Will not purchase from a company anymore that does not stand by their products….
August 10th, 2009 10:58
My laptop today started exhibiting this exact defect and nothing else. I called HP and they said even though they acknowledge the defect is due to poor manufacturing but they had only allowed a limited time for such free repairs(expired in May 2009) even though the defect may occur at any time!! This should make Dell happy because I told them that is not how to stand behind your products and their defects. Next laptop will be Dell!!