The Connected State of Office Add-ins Registered in HKEY_LOCAL_MACHINE Cannot Be Changed Error When Enable or Disable in Office Outlook/Word/Excel 2007
When trying to enable or disable an add-in in Microsoft Office Outlook 2007, Word 2007 or Excel 2007 (may also affect PowerPoint 2007 and other Office programs), the following error message will appear when user clicks on the check box to turn on or turn off the addin to active or inactive status state.
The connected state of Office Add-ins registered in HKEY_LOCAL_MACHINE cannot be changed.
The issue is caused by not enough authority or privilege to modify or change the registry setting. The error normally happens in Windows Vista, which runs most programs in low privilege with much lesser rights mode even though user logs on as administrator. However, it can also happen if the user login to Windows operating system such as Windows XP or Windows Server 2003/2008 with another standard user account with limited privileges.
The resolution to the error is simple. Just logon with an administrative user account, or in Windows Vista case, run the Outlook, Word, Excel, PowerPoint or affected program as administrator, and then go back to “Add-ins” tab (inside Trust Center in Outlook 2007) to manage COM Add-ins or individual program addins.
Note that if you can’t find the “Run as Administrator” option when right clicking on the Office program, just create another shortcut of the software program to desktop, or browse directly to the executable located inside \Program Files\Microsoft Office\Office12\ folder to run the program with administrator privileges.
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Entries (RSS)
October 8th, 2009 10:22
Thank you!!!! This has had me shut down for some time.
June 7th, 2009 02:44
This didn’t work for me – when I checked the box and then clicked OK, nothing was changed – when I opened up again the box was still not checked. Any further suggestions appreciated.
May 5th, 2009 14:21
This solution is not permamnent. Must I use run as every time I want to use the add in? Can the change be made permamnent. I don’t want to run as an administrator, but as a normal user. The offending add in is microsoft math in word 2007/vista
March 4th, 2009 02:01
Thank you! I was finally able to get rid of that message.
I’m having another problem: my BCM contacts look just like the simple Outlook contacts. Is there any way to fix that?
Thank you.
February 14th, 2009 05:59
This solution doesn’t work so well when it is Outlook that is the offending program that generates this message. You can’t “run-as administrator,” as administrator does not have the user’s exchange email account tied to it?
January 30th, 2009 01:43
Thank you! This was driving me crazy.
January 23rd, 2009 06:16
[...] to My Digital Life and the Microsoft Office web site for the [...]
December 5th, 2008 16:37
Hello,
Thank you for this article. It helped me continue using BCM…
Best regards.
Saladin.
November 22nd, 2008 03:45
thank you!!