Blockbuster Online Denies Problems Blockbuster Online mengingkari Masalah
According to bloggers and a flood of angry comments on the Internet, operations at American DVD rental service, Blockbuster Online, have come to a screeching halt. Menurut blogger dan banjir komentar marah di Internet, operasi di American layanan penyewaan DVD, Blockbuster Online, telah datang ke sebuah melengking berhenti. Angry customers are reporting that they have not received movies from their queues for weeks. Marah pelanggan melaporkan bahwa mereka belum menerima film dari antrian mereka selama berminggu-minggu. According to Menurut one customer satu pelanggan , repeated calls to Blockbuster customer service were fruitless and when he finally did get through, a customer service rep told him that their mail rental system was shut down. , Ulang Blockbuster panggilan ke layanan pelanggan yang sia-sia dan ketika ia akhirnya lolos, perwakilan layanan pelanggan mengatakan bahwa sistem sewa surat mereka ditutup.
However an official spokesperson for Blockbuster denied the existance of any problems when contacted by Namun juru bicara resmi Blockbuster menyangkal adanya masalah ketika dihubungi oleh Ars Technica.com Ars Technica.com . . “We've been continually shipping product. "Kami sudah terus pengiriman produk. If a customer feels like they are not getting a movie, they should follow up with our customer service. Jika pelanggan merasa seperti mereka tidak mendapatkan film, mereka harus mengikuti dengan layanan pelanggan kami. But in terms of product being allocated and shipped, there has been no interruption.” Tapi dalam hal produk yang dialokasikan dan dikirimkan, tidak ada gangguan. "
Despite what the spokesperson says, sites like DVDRR.com have been Meskipun apa yang juru bicara mengatakan, situs-situs seperti telah DVDRR.com flooded with negative comments dibanjiri komentar negatif like this one from a Blockbuster Online user named Cat: “No dvds have been shipped for over a week despite 3 open slots and 26 available titles in my queue. seperti ini dari Blockbuster Online user bernama Cat: "Tidak dvds telah dikirim selama lebih dari seminggu meskipun terbuka 3 slot dan 26 tersedia judul dalam antrian. Emails and phone calls to customer support have not succeeded in getting this resolved, just promises that are not kept. Email dan panggilan telepon dukungan pelanggan tidak berhasil mendapatkan ini diselesaikan, hanya janji-janji yang tidak disimpan. I will be canceling and switching to Netflix.” Aku akan membatalkan dan beralih ke Netflix. "
Is it just a random coincidence that Blockbuster Online users didn't receive any DVDs last month? Itu hanya kebetulan yang acak Blockbuster Online users tidak menerima DVD bulan lalu? Or is Blockbuster being less than truthful about possible problems with their rental service? Atau Blockbuster menjadi kurang dari jujur tentang kemungkinan masalah dengan layanan sewa mereka? Blockbuster is engaged a Blockbuster yang terlibat yang tough battle against Netflix tangguh pertempuran melawan Netflix , the market leader in online rentals. , Pemimpin pasar dalam online sewa. Admitting to significant service interruptions might persuade users to switch to Netflix. Mengakui interupsi layanan signifikan dapat membujuk pengguna untuk beralih ke Netflix.
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